We are living through one of the most dynamic periods in the history of legal services. Artificial intelligence is fundamentally changing the way that law firms and lawyers work, and it is doing so faster than many anticipated. What is perhaps less well understood, but equally important, is that this transformation will also change the very nature of the knowledge that lawyers need to access. That knowledge will be different in form, different in structure, and different in purpose. Law firms and knowledge functions who grasp this now and adapt will be the ones that thrive.

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We are entering a new and consequential phase in the evolution of artificial intelligence, one that demands we raise our standards of governance significantly. If the challenge of the last few months has been governing AI tools, the challenge of the next few months will be governing AI agents. The organisations that fail to appreciate it risk being caught badly off guard.

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As many of you will know, enshittification is a phenomenon coined by author and digital rights activist Cory Doctorow to describe the predictable and troubling behaviour of online platforms as they mature.

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Hyperscale Group’s Digital Onion has, for some years, served as a useful framework for understanding the efficiency challenge facing full service law firms. For those unfamiliar with the concept, imagine three concentric circles. The innermost circle represents digital basics - practice management systems, document management, email management.

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At Hyperscale Group, we have been involved in a huge number of pilots and proof of concepts over the years — almost too many to count. These have come in many shapes and sizes, spanning a wide range of sectors and disciplines.

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Many of you will have heard the superb speech given by Mark Carney at Davos. Some have described it as the speech of a generation. For those who have not heard it I would strongly recommend it to you

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